Gorgias vs Zendesk: Compare plans, costs, and trade-offs.
Gorgias vs Zendesk · 1-person scenario
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Decision criteria8 matches
01Customer Support
Customer Support02Customer Support
Example purchase1 person
$10/mo$120/yr
LowestPer account$55/mo$660/yr
+$45/moPer memberBest forShopify support, order changes, macros, and service automationTicket queues, omnichannel service, help centers, and support governance
Starting priceBasic from $10/mo · ticket limits applySuite Team from $55/agent/mo billed yearly
Ease of useEasyModerate
CollaborationVery goodExcellent
AI featuresAI Agent, suggested responses, intent detection, and automated actionsAI agents, intelligent triage, suggested replies, and service insights by plan
PlatformsWebWeb, iOS, Android
Export formatsTickets, customer data, reports, integrations, and APITickets, users, reports, help-center content, integrations, and API
Offline accessNoNo
ATLAS VERDICT / 01
Start with Gorgias. Choose Zendesk when its price, platform, or collaboration terms fit your needs better.
Official pricingGorgiasChecked 2026-08-04ZendeskChecked 2026-08-04