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Gorgias

Customer Support

An order-aware helpdesk for commerce teams that need service actions next to customer context.

A commerce-focused helpdesk that connects customer conversations with order data, macros, automation, and revenue context.

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Gorgias assistant interface asking for a customer-feedback summary
Official product screenshot · Helpdesk assistant · turn support conversations into an operational summarySource
Work match
4.6/ 5Editorial score; no user-rating data
Best for
Commerce support · Order-aware service
From
Basic from $10/mo · ticket limits apply
Platforms
Web

PRODUCT OVERVIEW

Resolve commerce questions without separating the ticket from the order.

Gorgias connects conversations, customer history, order data, macros, routing, automation, and revenue context for commerce support teams. Agents can investigate an inquiry and take permitted order actions without constantly switching systems, while managers can review recurring reasons and automation quality. It fits best when commerce context is more valuable than the broader workforce controls of a general service suite.

WORKS WELL FOR

  • Commerce support
  • Order-aware service
  • Small support teams

CHECK BEFORE CHOOSING

  • Ticket volume drives plan cost
  • Less general-purpose than broad service suites
  • Automation needs quality review
Workflowsbusinessmanage

PRODUCT DETAILS

What it does.

Open product page
Gorgias assistant interface asking for a customer-feedback summary
Official product screenshot · Helpdesk assistant · turn support conversations into an operational summarySource
AI

AI assistance

AI Agent, suggested responses, intent detection, and automated actions

Product
Collaboration

Team workflow

Very good

Product
Output

Formats and handoff

Tickets, customer data, reports, integrations, and API

Product

PRICE AND PLANS

Official prices, side by side.

Official price record checked 2026-08-04. Confirm regional price, tax, billing period, and seat terms with the vendor.

Gorgias

Basic

Tool Atlas plan

$10per month

$10/month for the entry plan; ticket limits apply

  • Shared commerce-support inbox
  • Order context, macros, and ticket workflows
  • Published entry allowance with ticket limits
Billing model
Per account
Price region
Official public price · checkout market not guaranteed
View official pricing
Gorgias

Pro

Price variesvaries

Price varies by ticket volume; confirm on the official calculator

  • Higher-volume commerce support operations
  • Advanced automation and team controls
  • Price determined by the current ticket tier
Billing model
Per account
Price region
Official public price · checkout market not guaranteed
View official pricing

CHOOSE GORGIAS WHEN

  • Commerce data inside support tickets
  • Fast macros and routing
  • Revenue and service context stay connected

CHECK BEFORE CHOOSING

  • Ticket volume drives plan cost
  • Less general-purpose than broad service suites
  • Automation needs quality review

ALTERNATIVES

Compare tools for the same job.

Open Alternative Finder
01IntercomCustomer SupportStrong fit for conversational and in-product supportEssential $39/seat/moWeb, iOS, Android
02ZendeskCustomer SupportStrong fit for governed multi-channel service operationsSuite Team from $55/agent/mo billed yearlyWeb, iOS, Android
03ShopifyCommerceStrong fit for an extensible commerce system of recordFree trial · regional price confirmed at checkoutWeb, iOS, Android

Prices are checked on a date. Confirm plan terms with the vendor.

Pricing checked 2026-08-04Official sitePricing source