Lookback
Replacement motiveChoose Lookback for user-research testing when moderated sessions, live observation, participant interviews, recordings, notes, and highlight-based synthesis define the job.
Candidate gainLookback brings Moderated and unmoderated in one system and Strong session recordings and observation to work centered on Moderated interviews and Unmoderated sessions.
Candidate lossCompared with Lyssna, verify that losing Useful free research tier and Broad study methods is acceptable; Lookback's recorded trade-offs include Annual commitment after trial and Session limits apply.
Migration gatePilot Prototype testing and Card sorting with representative files, exports, integrations, and handoffs before moving active work to Lookback.
Compatibility boundaryLyssna records Web support; Lookback records Web, iOS, Android. Confirm required platforms, file formats, exports, and integrations in the pilot.
Collaboration boundaryLyssna records Good collaboration and Lookback records Good. Validate roles, permissions, review, and external handoff with the actual team.
Plan boundaryLyssna: Free plan · Growth $165/mo billed yearly (pricing checked 2026-07-30). Lookback: 60-day trial · Freelance $299/year (pricing checked 2026-07-30). Confirm current billing unit, limits, region, tax, and renewal terms at the official pricing sources.
Replacement evidenceLookback is the reviewed user-research testing replacement; validate unmoderated coverage, recruitment, consent, observers, storage, exports, privacy, and study limits.
