ATLAS / 007 / TOOL PROFILE
PagerDuty
Incident Management
Route urgent work to an accountable responder, then preserve the incident record outside the alert stream.
An incident-management platform for on-call schedules, alert routing, escalation, coordinated response, stakeholder communication, post-incident learning, and service operations.
- Best for
- On-call operations · Incident response
- From
- Free · Professional $21/user/mo billed annually
- Platforms
- Web · iOS · Android
PRODUCT OVERVIEW
Turn service signals into owned on-call and response actions.
PagerDuty connects monitoring signals to on-call schedules, escalation policies, incident coordination, stakeholder communication, automation, and response analytics. It works when service owners maintain routing rules, responder coverage, severity definitions, and post-incident handoffs; it cannot repair noisy upstream alerts by itself. Cost grows with responder seats and the automation or stakeholder products added to the response program.
WORKS WELL FOR
- On-call operations
- Incident response
- Service ownership
CHECK BEFORE CHOOSING
- Per-user cost expands with responder coverage
- Alert quality depends on upstream monitoring discipline
- Advanced automation and stakeholder products add cost
PRODUCT DETAILS
Product images and feature notes.
Coordinate on-call response
Schedules, escalation policies, services, incidents, and response workflows connect an upstream signal to a named responder.
ProductKeep routing accountable
Service owners must maintain coverage, severities, escalation paths, notification rules, and post-incident follow-up.
ProductShare the response record
Incidents, schedules, services, analytics, integrations, Terraform, and APIs can feed engineering and audit handoffs.
ProductCount every responder and add-on
Professional is priced per user, while Enterprise and additional automation or stakeholder scope require separate commercial review.
PricingPRICE AND PLANS
Official prices, side by side.
Official price record checked 2026-08-04. Confirm regional price, tax, billing period, and seat terms with the vendor.
Free
Freeno subscription
No subscription; 100 free global SMS or phone notifications per month
- Core on-call scheduling and incident response
- Published allowance of 100 global SMS or phone notifications per month
- A bounded route for testing alert routing without a subscription
- Billing model
- Per member
- Price region
- Official public price · checkout market not guaranteed
Professional
Tool Atlas plan$21per user / month
$21 per user/month billed annually; $25 per user month-to-month
- Advanced on-call scheduling and escalation
- Incident response collaboration and integrations
- $21 per user/month annually or $25 month-to-month
- Billing model
- Per member
- Price region
- Official public price · checkout market not guaranteed
Enterprise
Custom quotecontact sales
Custom pricing
- Enterprise incident-response governance
- Expanded collaboration, automation, and service controls
- Custom pricing scoped with PagerDuty
- Billing model
- Custom quote
- Price region
- Official public price · checkout market not guaranteed
CHOOSE PAGERDUTY WHEN
- Mature on-call and escalation controls
- Strong incident coordination and integrations
- Useful service ownership and response analytics
CHECK BEFORE CHOOSING
- Per-user cost expands with responder coverage
- Alert quality depends on upstream monitoring discipline
- Advanced automation and stakeholder products add cost
ALTERNATIVES