Plan my stackROLE DOSSIER / LISTEN × PUBLISH × ENGAGE × ESCALATE
See plan cost, the Lean route, and the human gate for every stage.
PURCHASE SIZE / ROLE TEAM
1 operatorPer-member plans scale with the team; account, site, usage, and one-time plans stay fixed until checkout.
LISTEN × PUBLISH × ENGAGE × ESCALATE
Community managers plan content, reuse a brand system, respond across channels, onboard members, triage with AI, and assign each escalation.
MEMBERSHIP ROUTE / 5
PLAN DELTA / PROFESSIONAL → LEAN
| Tool | Professional | Decision | Lean | Monthly delta |
|---|---|---|---|---|
| Buffer | Essentials · 1 channel$5/mo | Change plan | Free$0/mo | Save $5 |
| Canva | Pro$12/mo | Change plan | Free$0/mo | Save $12 |
| Slack | Pro$7.25/mo | Change plan | Free$0/mo | Save $7.25 |
| Loom | Business + AI$24/mo | Change plan | Starter$0/mo | Save $24 |
| ChatGPT | Plus$20/mo | Keep plan | Plus$20/mo | No change |
FRONTIER WORKFLOW / HUMAN IN LOOP
Themes, unanswered questions, member language, risk signals, channel context, and a prioritized response queue.
Review the original conversation and exclude inferences about sensitive member traits.
Content pillars, branded assets, reviewed channel variants, schedule, owner, and expected community job.
A community lead approves tone, claims, rights, accessibility, and publication.
Resolved comments, personalized replies, open questions, sentiment notes, and follow-up owners.
Read context before replying; a person approves each AI suggestion before posting.
Welcome workflow, community norms, orientation video, searchable guide, introductions, and first useful action.
Review permissions, accessibility, safety norms, and how members can reach a person.
Preserved context, risk category, escalation thread, accountable owner, response deadline, and resolution record.
Humans handle safety, harassment, legal, privacy, crisis, and account-level decisions.
RESEARCH SIGNALS / OFFICIAL SOURCES
Buffer Community centralizes comments from major networks, supports permissions and resolution, and keeps optional AI reply suggestions under a human send action.
support.buffer.com02Slack can build onboarding and feedback workflows from prompts and add AI answers or channel summaries before a workflow manager publishes them.
slack.com03Buffer’s public API supports publishing, scheduling, and management from automations or AI agents while the account remains the operational record.
buffer.com